• Download the latest drivers from the StarTech.com website at. The part number and product ID are on the product packaging. Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C: Users your_name Downloads). • After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions. • Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager. • Right-click USB-MAC Controller, which will have a “!” or “?” next to it to indicate a driver issue. • Click Update Driver.